Being able to communicate with various people during stressful situations is a skill required for those in leadership positions. This session explores the key elements required for a challenging, difficult or stressful conversation and aids for increased productive feedback.
These techniques and tools apply to the members of the management team who have responsibility for assessments, business development, client relationship, customer service, team development or retention.
- The impact of a planned agenda when facing a difficult conversation
- How to remove negative emotion and stay to the facts
- Tools to empower you to be a better communicator
About the Speaker
Beverly Chana provides Professional Career Services with over 30 years of experience in Human Capital Development and Strategy. Management experience with Modular Computer and CNA Insurance allowed Bev to successfully build a Human Capital and Executive Training consulting firm of her own. Her clients included organizations and businesses in manufacturing, medical services, professional services, retail, non-profit and education. Bev also served as Vice President, Corporate for Gray Hair Management Services and was a partner in the firm of Franke & Associates.
Becoming President of Professional Career Services, Beverly’s mission is to positively impact the return of an organizations single greatest investment – their people. A national speaker, Bev continues to provide both motivation and business education to corporate women and men.
For more info see www.procareerservices.com.