Trust Matters! Webinar, Friday October 7, 2011
Trust matters: between managers and employees, between customers and suppliers, between people in teams and team members, and one to one.
Trust is the core issue impacting organizational, team and leadership effectiveness. Low levels of trust directly create high turnover, absenteeism, low morale, stifled innovation, inefficiency, damaged reputation, loss of profitability and declines in customer loyalty and goodwill.
This session explores the impact of trust in the workplace and the need for organizations to have a common language and approach that allows for the development of a culture built on trust. Learn a behavioral model individuals and organizations can use to create, develop and sustain trusting relationships.
About the Speaker
Noreen Kelly is President of Trust Matters Group (www.trustmattersgroup.com), dedicated to helping organizations deliver trust building strategies and solutions. As a consultant, coach, project manager and writer, Noreen has led change communication efforts for large scale change initiatives to major organizations and provided communications counsel to senior leaders and managers on employee engagement issues. Noreen has authored articles on the topic of trust in business for Leadership Excellence magazine and other publications.
Noreen Kelly is a Certified Facilitator of the TrustWorks! Training Programs, available as part of Ken Blanchard's leadership solutions. She also holds a Master of Science in Communication degree, Managerial Program, from Northwestern University.