Uplifting Service! Webinar, April 13, 2012
How do the world’s greatest companies integrate outstanding service into their culture? Why have only a fraction done this successfully? After more than two decades researching best practices of service giants and helping transform many of the world’s most renowned organizations, Ron Kaufman has discovered the path to building a high-performance service culture.
In this highly interactive webinar, Ron will take you on a global journey, showing how the world’s best performing companies have changed the game in their industries through service – and how you too can successfully follow this path to an uplifting transformation. Through dynamic case studies, and perspective-changing insights, you will learn how to apply the five proven strategies of: Why, Lead, Build, Learn, and Drive.
You will learn:
The Three Levels of "Why" to Achieve Uplifting Service
The Seven Rules of Service Leadership
The 12 Building Blocks of Service Culture
Why Service Education is more valuable than Service Training
Key Lessons Learned from Global Best Practice Case Studies
Be prepared for a lively and interactive adventure with one of the world's top experts in service performance and service culture.
About the Speaker:
Ron Kaufman brings more than 20 years experience in global consulting with organizations such as Singapore Airlines, Nokia Siemens Networks, Microsoft, IBM, Xerox and many more. His work with organizations like these has earned a stellar reputation for educating, enabling, and empowering clients to deliver better service performance and build uplifting – and sustainable – service cultures.
Ron is the Founder of UP! Your Service, and one of the world’s premiere thought-leaders and educators for uplifting customer service. Ron is a columnist at Bloomberg Businessweek and has been featured in The Wall Street Journal, The New York Times, and USA Today. With powerful insights from working with clients all over the world in every major industry for more than twenty years, Ron is an inspiration to leaders and managers in his high content, high energy speeches and impactful, interactive workshops. Rated one of the world’s “Top 25 Who’s Hot” speakers worldwide in Speaker Magazine, and is the author of Uplifting Service (published in the USA the week before this webinar) and 14 other books on service, business and inspiration.
You can learn more about Ron Kaufman at www.RonKaufman.com, or connect with him to ask specific questions before the webinar at LinkedIn.