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How to Say "No"

Friday, August 03, 2012, 12:00 PM until 1:00 PM
Chicago, IL  
Elene M Cafasso
Professional Development event
Registration is required before Thursday, August 02, 2012
Payment In Advance Only
Be sure to provide your email address. A reminder email and webinar access Instructions will be emailed to registrants the evening of Thursday, August 2.

How To Say "No," Webinar, Friday August 3, 2012

Nearly everyone has difficulty saying "no" at some time, and some find it hard much of the time. The result is unwanted stress, missed deadlines, and unhappy relationships. On the other hand, a firm, well-reasoned refusal can greatly reduce these problems and lead to much better results. In this session, we will look at ways to say "no" and still meet our most important commitments. We'll see how we contribute to our own overscheduling and discuss techniques for gaining control.


Join UCWBG to understand why we say "yes" when we mean "no" and how to get the message right. The objectives are as follows:

  • Identify when to say “no.”
  • Understand why we always say “yes.”
  • Develop decision criteria for saying “no.”
  • Describe how to reframe requests.
  • Create responses that lead to “no”
  • Say “no” without being negative.
  • Say “no” in written communications.


This webinar is co-sponsored by the Chicago Booth Alumni Club of San Francisco.


About the Speaker

Jane Ranshaw is president of Jane Ranshaw & Associates, which provides training and communication consulting services. She conducts her own proprietary workshops on effective writing, creating business cases and proposals, internal consulting, and managing relationships.  A member of the Adjunct Faculty at DePaul University, she teaches graduate courses on enterprise resource planning, consulting, and change management in the School of Computer and Digital Media.  She also presents seminars on writing and communications for the American Management Association.


Jane completed her MBA at The University of Chicago and her BS degree in Business at Indiana University. She is certified in a variety of training and organizational approaches.  Her education and business experience give her a unique perspective on the challenges facing organizations today.  Read the article, "Gender or generation gap" in which Jane is quoted in the August 1, 2011 issue of Crain's Chicago Business.  Scroll to about half way down the article.


Today, Jane is President of The University of Chicago Women's Business Group (UCWBG). Other positions include former co-editor of Training Today, the award-winning magazine of the Chicago Chapter of the American Society for Training and Development (CCASTD). She has also been President of the Independent Writers of Chicago (IWOC).  Her current books include Quick Guide to Grammar and Style and 101 Tips for Marketing Your Services. She has a chapter titled “Managing Relationships in the Performance Improvement Process” in the recently-published Handbook of Improving Performance in the Workplace: Volume I by Pfeiffer.


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